Privacy policy

It applies to visitors to this website, clinicians and clinic staff who use our products, and the patients whose information is processed through a clinic that uses Sylvia.

When a clinic uses Sylvia to process patient information, the clinic is the party responsible for that information and Sylvia acts as its service provider, processing it only on the clinic's instructions.

Website and account data: information you give us directly — name, clinic, email, phone and message — when you book a demo, book a discovery call or contact us, plus site usage statistics collected with Google Analytics 4 to understand how the site is used: pages viewed, button clicks and form submissions. Advertising features and Google Signals are disabled. You can decline these statistics through the consent banner; a form submission is then still counted, but not linked to your browser.

Clinical data processed on a clinic's behalf: pre-consultation questionnaire responses, transcriptions and the clinical notes generated from them, handled strictly under the clinic's direction and used only to provide the service to that clinic.

To provide, secure and improve the service, to respond to your requests, and to meet our legal and regulatory obligations.

We do not sell personal information, and we do not use patient data to train our AI models.

Personal and health information processed through Sylvia is hosted in Canada. Consultation audio captured by Sylvia Scribe is processed in Canada; audio recordings and verbatim transcripts are deleted once the clinician has reviewed and signed the note.

Access is restricted to authorized personnel under confidentiality obligations, with encryption in transit and at rest.

We share information only with service providers who help us operate the platform, under contracts that require equivalent protection, and when required by law.

We keep personal information only as long as needed for the purposes above or as required by law, after which it is securely deleted or anonymized. Clinical data is retained according to the agreement with each clinic.

Under Law 25 and PIPEDA you may access, correct, or ask us to delete your personal information, and withdraw consent where applicable. Patients should contact their clinic for information held on the clinic's behalf.

To exercise a right, write to our privacy officer, Yannick Gouez, at contact@allosylvia.ai.

Sylvia Santé Inc. — 2025, rue Sainte-Catherine Est, Montréal, QC H2K 2J3, Canada — contact@allosylvia.ai · NEQ 1180056534.