Your AI Care Coordination Platform

Sylvia for clinics

Right care, right professional, right timeline — on your clinic's rules.

Sylvia consolidates phone, fax, email and SMS into one inbox and recommends the most appropriate care trajectory for every request. Your team always stays in control and validates each recommendation before any action.

Book a discovery callRequest a pilot project
Fewer callbacks
Most requests are handled without a secretary call-back.
Hours, not days
Requests are triaged and routed in hours, not days.
Human-validated
Your team validates each recommendation before any patient-facing action or message.
One inbox
Phone, fax, email and SMS brought together in a single work queue.

The platform

Three pillars. One platform for your clinic.

Triage & routing

Every request routed to the right care trajectory.

Phone, fax, email or SMS: Sylvia gathers the patient context and recommends the most appropriate care trajectory, professional, time-to-care and appointment type. Your team validates each recommendation before any action.

  • Your trajectories and your rules, clinic-configurable
  • Right professional, right delay, right appointment
  • Human validation before any patient-facing action
Triage du jour · 24 nouvelles
File de validation24
Urg
L. TremblayDouleur thoracique · 2h
Cardio · même jour14:02
Validé par Dr A. Léveillé
Mod
A. BouchardAnxiété · GAD-7 = 14
Santé mentale · 14 j13:48
Validé par J. Bélanger, inf. clinicienne
Mod
M. CôtéRenouvellement médication
MDF · 7 j13:33
À valider
Bas
P. LavoieVisite annuelle
MDF · 30 j13:05
À valider
Unified inbox

All your channels in a single work queue.

Phone, fax, email and SMS arrive in one place with patient context, the suggested trajectory and the recommended actions. Your team reviews, approves, and Sylvia executes.

  • Inbound calls summarized for your team
  • Faxes automatically matched to the right patient
  • Replies, bookings and confirmations in a few clicks
Boîte de réception unifiée · 42 nouvelles
Tel
M. Tremblay
« Serrement thoracique depuis 2 h, sans irradiation… »
Cardio · 16 h
Fax
CLSC Outaouais
Référence · F 67 ans · suivi hypothyroïdie
Endo · 7 j
SMS
+1 514-555-0148
« Besoin de reporter mon RDV de vendredi »
Admin
Eml
a.bouchard@example.com
PHQ-9 complété · score 14 · anxieuse
SM · 14 j
Tel
P. Lavoie
« Visite annuelle, dernière vue en 2023 »
MDF · 30 j
Care-trajectory automation

Your protocols become operational.

Bring your protocols and clinical rules. Sylvia applies them consistently, explains its reasoning, and always traces back to your own guidance. Every adjustment can be validated by your medical director.

  • Built on your existing protocols
  • Traceable, explainable reasoning
  • Improves from your team’s validations
  • Your medical director sets the level of autonomy
Trajectoire · Dépistage anxiété adulte
Directive. Dérivée de vos protocoles, lisible par vos médecins — chaque décision s’y rattache, pas une boîte noire.
Quandrequest.keywords ∈ anxiété panique sommeil
Alorsenvoyer GAD-7 + PHQ-9 au patient
SiGAD-7 ≥ 15 ou drapeau rouge → priorité haute
Sinonrouter Santé mentale · 14 j
Validée par Dr A. Léveillé · directeur médical · il y a 2 jours

Two ways to use Sylvia

Same platform. Two realities.

GMF

Your filtre de pertinence, on your care trajectories.

Sylvia helps your team apply the care trajectories defined by your medical director. Requests are prioritized, routed and documented according to your clinic’s rules, with human validation at every step.

  • Filtre de pertinence based on your trajectories
  • Clinical prioritization of requests
  • Human validation before any action
  • Complete audit trail
  • Hosted in Canada
Private clinic

Your intelligent front desk.

Sylvia helps your team turn every request into an appointment with the right professional, in the right timeframe and with the right appointment type, while cutting administrative work.

  • Fewer calls and call-backs
  • Fewer misrouted appointments
  • Faster booking
  • Phone, fax, email and SMS unified
  • Improved patient experience

For your team

Three roles. One platform.

For the secretariat

One inbox for phone, fax, email and SMS. Requests arrive with patient context, the suggested trajectory and the recommended action. Fewer back-and-forths, less repetitive triage.

For the gestionnaire

A clear overview of requests, time-to-care, team capacity and patient routing. Your rules, your trajectories and your audit trail, all in one place.

For the clinician

Patients are routed to the right professional, with the right context. The pre-note is ready before the visit and the scribe continues the note during the consult.

Sylvia for Clinicians, included.

Every clinician practicing at a Sylvia clinic gets the Intake Assistant and Sylvia Scribe at no extra individual subscription. The note begins before the visit and continues during the consult.

How deployment works

Gradual. Supervised. Controlled by your medical director.

0
Discovery2–3 weeks

We analyze your care trajectories, your intake processes and how your team works. No change to your tools during this stage.

1
PilotHuman validation required

Sylvia supports your team in triaging and routing requests. Every recommendation is reviewed and validated before any patient-facing action.

2
Progressive rolloutOn your rules

As confidence grows, your medical director can authorize more automation within clearly defined parameters. All actions remain traceable in the audit trail.

Sovereignty

Your data. Your rules. Your jurisdiction.

Your patient data is never used to train a model. Sylvia is hosted in Canada by default and can be deployed inside your own infrastructure when your requirements call for it. Your medical director keeps control of the automation level of every care trajectory.

  • Hosted in Canada by default — Loi 25 & PIPEDA compliant
  • Deployment inside your own infrastructure available
  • Patient data is never used to train AI
  • The automation level is set by your medical director
  • Complete audit trail for every automated decision

Ready to see Sylvia in your clinic?

Let’s talk about your reality, your care trajectories and how Sylvia could fit into your team.

Book a discovery callRequest a pilot project